FREQUENTLY ASKED QUESTIONS

How do I order?

There’s a couple of ways that you can order from us.

Immediate purchase: Detailed instruction are here.

Obtain a quote: Detailed instruction are here.

Email: If you would like, you can send us an email of the items that you were interested in and we can send you a return email back with pricing and a freight quote.
Our email: [email protected]

Visit us:  Pick-ups are available from our Warehouse: 38 Hallstrom Pl. 2164 Wetherill Park, NSW

Where do your products come from?

We have sourced the very best products from Australia, Europe, America and China to be able to offer the very best play equipment for your children.

Are the products under warranty?

Yes, all goods offered in our shop are under manufactures warranty. The warranty period is 1 year from the date of purchase (date of invoice).

Can I return the product?

Product can be returned only within 14 days from delivery date, in original box, perfect conditions, with no sings of usage. 
Customers returning a product need to cover the freight cost.

Can I claim the product under warranty?

To proceed the claim, we require an email with information: 
- problem description
- detailed product pictures showing the issue and installation method
- product batch number
Client will receive the answer within max. 2 weeks from documents completion.  

In case of faulty product, Clients may expect a replacement, a repair, an exchange for similar product, store credit, or a full refund.
Please see more info in 'Returns, Claims, Refunds' section.

Are your items always in stock?

Yes, most of our items like swings, hardware and accessories are in stock and can be dispatched within two working days from when you order. 
If products is not in stock, you can contact us and pre-order it.

Are your products in kit form?

Yes, some of our products are in kit form and most items come with hardware and instructions.

Can you ship bulky products to my home address?

Our oversized and heavy items (such us swing frames or Therapy Gyms)  in majority cases cannot be delivered directly to your home due to courier’s size/weight restrictions. This product must be packed on pallet and can only be shipped to a business address with a forklift operating on-site. Alternatively, the product can be shipped to the closest depot and picked up by Client. Please check your options before ordering.

Can you offer installation for your products?

Only Indoor Therapy may be assembled - if Client place is located in Sydney. Terms and conditions apply when choosing this service. Please call us / send us an email, we will check possible options for you.